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July 8, 2020. Trade Secrets has gone above and beyond there customer service . I called during our recent re-opening of our Covid 19 Pandemic. And explained to the owner how I am so afraid since this Pandemic first started. And my hair was in need of service of high lights. The owner went far and beyond of providing excellent customer service. Trade Secrets Owner with no hesitation called my amazing hair stylist Simire at home. And explained my requirements. With no hesitation Simire said on his day off he would return back to the location and personally himself do my complete hair with just him in the store. With one on one excellent customer service from Simire . I received my appt time to arrive for the next day. And Simire provided the best service as he has always done in a very professional manner.
Therefore, all procedures were followed to the highest standards during our re-opening of the Covid 19 Pandemic with our masks etc, on while Simire completed my request for my highlighting. Simire went beyond making me very happy taking time out of his own day off to return back to the store for his customer to do my hair. I was the only one there relaxing my mind and soul with no worrying of anyone else there while my hair was being completed.
Simire 's respectful professional manner caring for his customer providing his time on his day off was so greatly appreciated more than words can say.
Thanking everyone for making my day. The very Best Outstanding Service you will not get anywhere else. Simire is the BEST Caring Professional Hair Stylist. My hair is fabulous. The owner of Trade Secrets and Simire are very caring Professionals. Thank you from the bottom of my heart Trade Secrets.
I was visiting from Los Angeles for my family engagement part pegahj joon she style my hair she did a great job I really raecomend her . Amazing job
Always receive great service. Monique does a great job waxing my brows she is pleasant and very professional. They have great products and always are very informative about their products. I highly recommend Trade Secrets if you need any hair products or brow waxing services.
Thank you for your help and knowledge of products you sell and your amazing in store warranties on your appliances. Best in the industry. Buy from people that know their stuff and this store is top of chart.